How do I contact Shareworks or the Participant Experience Group?

If you have questions about your account or would like information to complete a transaction, search through the Support Center for an answer. If you still require assistance, please contact the Participant Experience Group from Monday to Friday on market trading days by phone.

North America

• Call toll-free: 1 877 380 7793 – 8:00 a.m. to 8:00 p.m. (ET)
• Email: help@shareworks.com

Australia

• Call toll-free: 1800 768 002 – 9:30 a.m. to 4:30 p.m. (AEST)
• Email: help@shareworks.com

United Kingdom

• Telephone: 0800 088 5912 – 8:00 a.m. to 6:00 p.m. (GMT)
• Email: help.emea@shareworks.com

Other locations

• Telephone: +1 403 515 3909
• Email: help@shareworks.com

NOTE: Please do not send any confidential information (including passwords, account numbers, and social security numbers) via email.

Participant Experience Group Holiday Hours

Shareworks

Please get in touch with your Client Account Manager or contact:

• North America and Australia: support@shareworks.com
• United Kingdom, Europe, and Africa: emea@shareworks.com

Shareworks Scenarios

If you’re looking for assistance with Scenarios, please email scenarios@shareworks.com.

Shareworks StockVantage

If you’re an administrator and looking for help with StockVantage, please email help@stockvantage.com

Solium Transcentive

If you’re an administrator who is looking for help with Transcentive, including Transcentive downloads or guides, please email transcentive.support@shareworks.com for assistance.

Solium OptionEase

If you are looking for help with OptionEase, please call 949 542 3800 or 1 866 550 EASE (3273).

Solium CapMx

If you’re an administrator and looking for help with CapMx, please call 415 426 7931 or email capmxsupport@shareworks.com.

If you’re a participant looking for help with CapMx, please contact your company’s participant view administrator.

Solium Corporate Focus

If you are looking for help with Corporate Focus, please call 1 800 223 8900 or email cfsupport@shareworks.com.

If you’re an administrator and are looking for help with Transcentive, please call 1 866 396 7867 or email support@transcentive.com.

Canada

Calgary, Alberta

• Phone: +1.403.515.3910

Toronto, Ontario

• Phone: +1.416.365.7771

Montreal, Quebec

• Phone: +1.514.499.8200

United States

Tempe, Arizona

• Phone: +1.480.308.8181

Mission Viejo, California

• Phone: +1.949.542.3800

Shelton, Connecticut

• Phone: +1.203.944.7330

Australia

Sydney, Australia

• Phone: +61.2.8310.6049