There are many ways to contact the support teams. Select the appropriate support team below to see how to contact them.
- Jump to Shareworks Participant Support
- Jump to Shareworks Plan Administrator Support
- Jump to Shareworks Startup Support
- Jump to Shareworks Office Directory
Shareworks Participant Support
Are you an employee that needs help with your Shareworks?
If you have questions about your Shareworks account or would like information to complete a transaction, search through the Support Center for an answer. If you still require assistance, please contact the Participant Experience Group from Monday to Friday on market trading days by phone using the contact information below.
North America
- Call toll-free: 1 877 380 7793 – 8:00 a.m. to 8:00 p.m. (ET)
- Email: help@shareworks.com
Australia
- Call toll-free: 1800 768 002 – 9:30 a.m. to 4:30 p.m. (AEST)
- Email: help@shareworks.com
United Kingdom
- Telephone: 0800 088 5912 – 8:00 a.m. to 6:00 p.m. (GMT)
- Email: help.emea@shareworks.com
Hong Kong
- Telephone: 800 906 061 – 8:00 a.m. to 6:00 p.m. (HKT)
- Email: help.emea@shareworks.com
Other locations
- Telephone: +1 403 515 3909
- Email: help@shareworks.com
NOTE: Please do not send any confidential information (including passwords, account numbers, and social security numbers) via email.
Participant Experience Group Holiday Hours
| Date and Holiday | Canada | US | APAC | UK |
| Wednesday, January 1, 2020 New Year's Day |
Closed | Closed | Closed | Closed |
| Monday, January 27, 2020 Australia Day Observed |
Open | Open | Closed | Open |
| Monday, February 17, 2020 President's Day (US) / Family Day (CAN) |
Closed | Closed | Open | Open |
| Friday, April 10, 2020 Good Friday |
Closed | Closed | Closed | Closed |
| Monday, April 13, 2020 Easter Monday |
Open | Open | Closed | Closed |
| Friday, May 8, 2020 Early May Bank Holiday |
Open | Open | Open | Closed |
| Monday, May 18, 2020 Victoria Day |
Closed | Open | Open | Open |
| Monday, May 25, 2020 Memorial Day (US) / Spring Bank Holiday (UK) |
Open | Closed | Open | Closed |
| Monday, June 8, 2020 Queen's Birthday |
Open | Open | Closed | Open |
| Wednesday, July 1, 2020 Canada Day |
Closed | Open | Open | Open |
| Wednesday, July 4th, 2020 | Open | Closed | Open | Open |
| Monday, August 3, 2020 Civic Holiday |
Closed | Closed | Open | Open |
| Monday, August 31, 2020 Summer Bank Holiday |
Open | Open | Open | Closed |
| Monday, September 7, 2020 Labor Day (U.S.) |
Closed | Closed | Open | Open |
| Monday, October 12, 2020 Columbus Day (US) / Thanksgiving Day (CAN) |
Closed | Open | Open | Open |
| Thursday, November 26, 2020 Thanksgiving Day |
Open | Closed | Open | Open |
| Thursday, December 24, 2020 Christmas Eve |
0800-1800 EST | 0800-1800 EST | Open | 08:30 – 14:30 GMT |
| Friday, December 25, 2020 Christmas Day |
Closed | Closed | Closed | Closed |
| Monday, December 28, 2020 Additional Public Holiday for Boxing Day |
Closed | Closed | Closed | Closed |
| Thursday, December 31, 2020 | 0800-1800 EST | 0800-1800 EST | Open | 08:30 – 14:30 GMT |
| Friday, January 1, 2021 | Closed | Closed | Closed | Closed |
Are you a plan administrator that has a question about administrating your company’s account?
Shareworks
Please get in touch with your Client Account Manager or contact:
- North America and Australia: support@shareworks.com
- United Kingdom, Europe, and Africa: emea@shareworks.com
Shareworks StockVantage
If you’re an administrator and looking for help with StockVantage, please email help@stockvantage.com
Shareworks Scenarios
If you’re looking for assistance with Scenarios, please email scenarios@shareworks.com.
Solium Transcentive
If you’re an administrator who is looking for help with Transcentive, including Transcentive downloads or guides, please email support@shareworks.com for assistance.
Solium OptionEase
If you are looking for help with OptionEase, please call 949 542 3800 or 1 866 550 EASE (3273).
Are you a Shareholder or Administrator that needs help with your Shareworks Startup (formerly Capshare) account?
If your request is regarding your Shareworks Startup account please visit the Shareworks Startup Knowledge Base, email your support request to startupsupport@shareworks.com or use the live chat feature inside the platform.
Are you looking to call a Shareworks employee through their local office directory?
Canada
Calgary, Alberta
- Phone: +1.403.515.3910
Toronto, Ontario
- Phone: +1.416.365.7771
Montreal, Quebec
- Phone: +1.514.499.8200
United States
Tempe, Arizona
- Phone: +1.480.308.8181
Australia
Sydney, Australia
- Phone: +61.2.8310.6049
