There are many ways to contact the support teams. Select the appropriate support team below to see how to contact them.
- Jump to Shareworks Participant Support
- Jump to Shareworks Plan Administrator Support
- Jump to Shareworks Startup Support
- Jump to Shareworks Office Directory
Shareworks Participant Support
Are you an employee that needs help with your Shareworks?
If you have questions about your Shareworks account or would like information to complete a transaction, search through the Support Center for an answer. If you still require assistance, please contact the Participant Experience Group from Monday to Friday on market trading days by phone using the contact information below.
NOTE: Please do not send any confidential information (including passwords, account numbers, and social security numbers) via email.
Participant Experience Group Holiday Hours
|Date and Holiday||Canada||US||APAC||UK|
|Wednesday, January 1, 2020
New Year's Day
|Monday, January 27, 2020
Australia Day Observed
|Monday, February 17, 2020
President's Day (US) / Family Day (CAN)
|Friday, April 10, 2020
|Monday, April 13, 2020
|Friday, May 8, 2020
Early May Bank Holiday
|Monday, May 18, 2020
|Monday, May 25, 2020
Memorial Day (US) / Spring Bank Holiday (UK)
|Monday, June 8, 2020
|Wednesday, July 1, 2020
|Wednesday, July 4th, 2020||Open||Closed||Open||Open|
|Monday, August 3, 2020
|Monday, August 31, 2020
Summer Bank Holiday
|Monday, September 7, 2020
Labor Day (U.S.)
|Monday, October 12, 2020
Columbus Day (US) / Thanksgiving Day (CAN)
|Thursday, November 26, 2020
|Thursday, December 24, 2020
|0800-1800 EST||0800-1800 EST||Open||08:30 – 14:30 GMT|
|Friday, December 25, 2020
|Monday, December 28, 2020
Additional Public Holiday for Boxing Day
|Thursday, December 31, 2020||0800-1800 EST||0800-1800 EST||Open||08:30 – 14:30 GMT|
|Friday, January 1, 2021||Closed||Closed||Closed||Closed|
Shareworks Plan Administrator SupportBack to top
Are you a plan administrator that has a question about administrating your company’s account?
Please get in touch with your Client Account Manager or contact:
- North America and Australia: email@example.com
- United Kingdom, Europe, and Africa: firstname.lastname@example.org
If you’re an administrator and looking for help with StockVantage, please email email@example.com
If you’re looking for assistance with Scenarios, please email firstname.lastname@example.org.
If you’re an administrator who is looking for help with Transcentive, including Transcentive downloads or guides, please email email@example.com for assistance.
Shareworks Startup SupportBack to top
Are you a Shareholder or Administrator that needs help with your Shareworks Startup (formerly Capshare) account?
If your request is regarding your Shareworks Startup account please visit the Shareworks Startup Knowledge Base, email your support request to firstname.lastname@example.org or use the live chat feature inside the platform.
Office directoryBack to top
Are you looking to call a Shareworks employee through their local office directory?